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      • The Cloud Risk Framework

        Companies that are considering moving to a cloud computing model need effective metrics and analytics to help guide their decisions. This cloud framework is designed to help assess the financial risks of moving to the cloud. This paper is aimed at private or public entities with more than 500 employees, and considers risk from their perspective

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      • The DNA of the CIO

        The DNA of the CIO provides fresh insight into what it is to be a Chief Information Officer (CIO) today. For many years, CIOs have been talking about becoming a true partner to the business and the executive management team. ut, as Ernsy & Young's report, The DNA of the CIO highlights, relatively few have broken out of their comfort zones to actually become one.

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      • The Mindset of the Chief Information Officer

        This study evaluates the leadership role that Chief Information Officers performs in helping their organisations achieve their commercial goals. It examines the skills and behaviours that contribute to their success and considers the relationships the CIO has with the CEO, the executive team and other influential stakeholders. This study, which draws on interviews with leading CIOs, provides senior IT executives with insights to help them reflect on their leadership roles and to consider areas for their own professional development.

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      • The next wave of digitisation: setting your direction, building your capabilities

        Technology, internet and telecommunications industries are undergoing a fundamental change towards near-complete digitisation, with redefinition of existing business models and value creation systems. This Booz & Company study estimates that by as early as 2015, IT and communications will account for 30-40% of companies' investment budgets, and the ongoing digitisation of every industry will affect global economic value by between $12trn and $15trn in 2020, including market share shifts, cost improve­ments, price decreases and new value pools.

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      • SDN technologies and network virtualization: What you must know now

        SDN and network virtualization are new, unproven and still largely misunderstood technologies. This Technical Guide covers the basics of both, where they intersect and then reports on new developments. It outlines differences in SDN architecture and design, how network virtualization can be used in existing networks, and then delves into the concept of hybrid networks that contain both legacy equipment and SDN. This guide can't make buying decisions, but it can help you understand the fundamentals of new technologies and the considerations necessary for an initial investment.

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      • Software-defined networking: IT decision center

        The evolution of software-defined networking (SDN) is creating a massive transformation that will affect every part of the network. SDN enables centralized programmable networks that separate the control and data planes from the underlying infrastructure, resulting in fast, granular network management. But where do you start?

        The SDN transition is taking hold first in network controllers and switches that will increase dynamic network performance, particularly for virtualized data centers and cloud computing. In this IT Decision Center, our expert will help you understand choices in software-driven network architecture and break down the SDN switch and controller procurement process by looking at the business need, product and vendor research (including a list of vendors in the market), and advice on how to make your final buying decision.

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Featured E-ZINES on searchSDN.comView all >>

  • Network Evolution

    Network Evolution magazine keeps IT professionals up-to-date on next-generation IT enterprise networking.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

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  • Forging the path to tomorrow's CRM

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and services -- and they're not shy about letting the social media sphere know when they’re not happy. To keep them coming -- and coming back -- organizations need to ensure that the experiences they’re serving up are nothing less than stellar.

    In our e-book series, The Risks and Rewards of Customer Experience Management, readers will get practical advice and real-world insight into strategies that place the focus of organizations' operations and processes on their customers. The first chapter concentrates on automation in the contact center. It will explore the technologies, such as interactive voice response and virtual agents. And it will examine what organizations need to evaluate when deciding which processes to automate and which areas will always need a human touch. The second installment delves into digital marketing, mobile applications and social media. It's no longer enough to send the same message to all customers; messages now must be personalized -- and soon, based on where customers are at any given moment. The chapter will look at location-based automated marketing and the pros and cons -- including the loss of privacy -- associated with such practices. The final chapter digs deep into the role of analytics in customer experience management plans, scrutinizing data harvesting methods and ways to use big data to augment customer experiences. And the chapter will look at times when knowing all about your customer goes horribly wrong.

  • Market trends tell the future of predictive analytics deployments

    Predictive analytics employs statistical or machine-learning models to discover patterns and relationships in data, thereby enabling the prediction of future behavior or activity. Long used by credit card companies, predictive analytics -- and now self-service predictive analytics -- is making inroads in organizations of all sizes. Based on a survey of more than 3,000 IT and business professionals, this report analyzes their responses to provide information on implementation status, maturity of implementations, value and vendors of predictive analytics tools.

OTHER FEATURED E-BOOKS

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  • The Cloud Risk Framework

    Companies that are considering moving to a cloud computing model need effective metrics and analytics to help guide their decisions. This cloud framework is designed to help assess the financial risks of moving to the cloud. This paper is aimed at private or public entities with more than 500 employees, and considers risk from their perspective

  • The DNA of the CIO

    The DNA of the CIO provides fresh insight into what it is to be a Chief Information Officer (CIO) today. For many years, CIOs have been talking about becoming a true partner to the business and the executive management team. ut, as Ernsy & Young's report, The DNA of the CIO highlights, relatively few have broken out of their comfort zones to actually become one.

OTHER FEATURED E-HANDBOOKS